Return & Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Pretty Tin’s Organics, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Pretty Tin’s Organics Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Pretty Tin’s Organics and use the services.
  • Service: refers to the service provided by Pretty Tin’s Organics as described in the relative terms (if available) and on this platform.
  • Website: Pretty Tin’s Organics’s site, which can be accessed via this URL: www.prettytinsorganic.com
  • You: a person or entity that is registered with Pretty Tin’s Organics to use the Services.

Return & Refund Policy

http://www.facebook.com/PrettytinsOrganicsPhilippinesOFFICIALPAGEThanks for shopping at Pretty Tin’s Organics. We appreciate the fact that you like to buy our organic products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Pretty Tin’s Organics. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Pretty Tin’s Organics, you agree to the terms set forth below along with Pretty Tin’s Organics’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1 week after the receipt of the product for us to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

  • Take a video of the parcel while unboxing it. If there are problems with the product, pls take a closer video showing the problem. Also please take some pictures to support the problem evidence.

Refunds

We at Pretty Tin’s Organics, commit ourselves to serving our customers with the best products. We do this to ensure that you fall in love with our products. Sometimes we may not have the same packaging of the product(s) that you see in our posted advertisement and packaging may slightly differ from one batch to another due to lack of supply from our packaging provider, rest assured that if you buy from this website, all products are original and of the same formula unless stated via an announcement. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care.

Sadly, there are times when, or may face some issues with our inventory and quality check pls be guided with the following terms and conditions.

We give a Full refund for items plus shipping fee but tax-excluded or item replacement free of shipping fee charged, but tax excluded if it happened that you received your items either in COD or Online purchase in these conditions:

  • Expired products
  • Abnormal appearance such as watery
  • An abnormal change in color and smell
  • Items paid but did not include in the shipment
  • Totally broken and spilled products
  • Lost Parcels

How to obtain our Refunds service

To obtain refunds service for products purchased from a third-party, retail, or directly from Pretty Tin’s Organics you must return the product with

  • proof of purchase,
  • unboxing video
  • and evidence pictures
  • provide a mode of payment where we can send the refund
  • or you may resend your complete info for us to send the replacement in case that you want your problematic products may be replaced.

using the following procedures:

  • Contact the seller’s store, or any of the seller’s social media accounts, where you bought the product and inform your seller.
  • Provide the needed items stated above
  • The seller then reports the problem to the main office and the main office
  • The main office must decide to either refund or replace your products if it meets all the requirements.

We give No Refunds If any of the following are the reasons of buyer:

  • Not effective after a short or long term use
  • Not satisfied with the products
  • Results are NOT the same as with the feedbacks of some consumers
  • Allergies due to natural ingredients found in the product
  • Very Little damage on packaging obtained during shipping

The seller and the manufacturer of Pretty Tin’s Organics is not a dermatologist nor an expert in skincare. We aim to provide the best natural beauty products and we only depend on our judgment based on the feedback of users and we are not familiar with the buyer’s skin type, condition, skin history, or sensitivity and cannot make personal recommendations of any kind to any buyer. We are not liable for refund, or replace used products because of negative or damaging results that may be obtained by proper or improper use of our products on any person or with the following reasons:

We give Replacements on products wrongly delivered to our buyer if

  • Wrong items delivered items
  • Accidentally swapped parcels from the other customers

How to obtain our Replacement Service?

To obtain Replacement service for products purchased from a third-party, retail, or directly from Pretty Tin’s Organics you must return the product with

  • proof of purchase,
  • unboxing video
  • and evidence pictures
  • or you may resend your complete info for us to send the replacement in case that you want your problematic products may be replaced.

using the following procedures:

  • Contact the seller’s store, or any of the seller’s social media accounts, where you bought the product and inform your seller.
  • Provide the needed items stated above
  • The seller then reports the problem to the main office and the main office
  • The main office must decide to replace your products if it meets all the requirements.

Shipping

Pretty Tin’s Organics is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return. While product replacement shipped to the buyer is free of charge.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies? Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account or abstain from buying our products.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: info@prettytinsorganic.com
  • Via Phone Number: 0946-614-0643
  • Via this Link: www.facebook.com/PrettytinsOrganicsPhilippinesOFFICIALPAGE
  • Via this Address: Hiway, Brgy San Nicolas, Iriga City