Frequently Asked Questions

  • What is Pretty Tin’s Organics?

Pretty tin’s Organics Beauty products Trading (PTO) is a Philippine-based Organic products supplier which sells its own products line along with any other tie-up brands. It gives business opportunities to families by offering dropshipping program and e-commerce solutions.


  • Do You Offer Product Samples?

Yes, we often give out free samples of random products for every shipping with no minimum purchase. However, free samples are not guaranteed and are subject for availability.

  • Is Products Certified Organic?

Yes. We use Certified Organic ingredients to support our commitment to natural and organic skincare.

  • Are Your Products Authentic?

Yes. All products are original and authentic.

  • Are your Products Effective?

Yes, because it is clinically proven in our laboratory and based on the massive positive feedbacks we received from satisfied users, we can say that our products are effective.

  • Are Your Products Generally Safe to Use?

Yes. We use combinations of essential oils and natural plant-based extracts as ingredients. So, our products are not only safe for humans but safe on pets and earth in general as well.

  • What Products Are Safe for Pregnant?

What the pregnant woman puts on her skin is absorbed in her body and so the fetus will be affected, too.  Health professionals advise pregnant women to avoid using skincare products especially those that contain retinol or salicylic acid, Retin-A, Retinol and Retinyl Palmitate, Tazorac and Accutane, Benzoyl Peroxide and Salicylic acids, Hydroquinone, Aluminum chloride Formaldehyde, and the like. Aside from these chemical products to avoid, pregnant women should be careful in using essential oils, too, especially if they are in early pregnancy because they could potentially cause uterine contractions or adversely affect your baby in their early developmental stages.

Because of this, we recommend Gentle, fragrance-free cleansers such as Precious Angel Soap and natural chemical-free moisturizers such as Precious Angel Lotion, White Kiss Balm, Virgin Coconut Oil which is good in any general skincare and whitening effect if you have dark underarms and dark thighs can be a very good option.

  • What Products Are Safe for Teens?

Most of our products are safe for teens.

  • What Products Are Good for Menopause?

Our lavender oil is good for menopause. Research in 2007 found that lavender oil has sought to be very potential for the treatment of heart palpitations, headaches, insomnia, stress, depression, and hot flashes which are associated with menopause symptoms.

  • What Are Your Products Mostly Made Of?

Our products are carefully made with the best selected natural and certified organic

ingredients with thorough attention to both health and beauty benefits to guarantee customer satisfaction


  • How To Place an Order?

Here are the steps on how to order:

  1. Create your account
  2. You can look at the products categories and add to cart any products you wish to check out.
  3. Fill up the necessary information for shipping and don’t forget to put the complete address and your active cellphone number.
  4. You can either pay the product first through any payment options available in that specific store or pay through Cash on Delivery (COD).

If your purchase is for COD, an extra charge of 3% will be automatically added on a total of the worth of items plus shipping fee (Total payable on COD= items+sf+3%)

  • What Is Your Shipping Logistics?

Currently, we are Using Ninja Van and LBC Express as our logistics for local customers. For international, we use DHL Express.

  • How Many Days Do Shipping and Delivery Take?

Usually, it will take 3-7 days for Luzon area. For Visayas and Mindanao, it will take 8-10 days. For international shipping, it depends on the distance of the country from Philippine but usually it takes 7-15 days to deliver right on your doorstep.

  • How Much Is the Shipping Fee?

For Philippine local shipping, the rates will be 60-150 pesos depending on the weight. But the more you buy the more you save from the shipping fees.
If your purchase is for COD, an extra charge of 3% will be automatically added on a total of the worth of items plus the shipping fee (items+sf+3%)

For international shipping, pls contact us for an updated list of rates and other charges.

  • Do you Offer Free Shipping?

Yes. Locally within the Philippines only with a minimum quantity of 10 any assorted products at the retail price, you can avail our free shipping.

  • Can I cancel My Order even if the seller has shipped it?

NO. You cannot. Cancellation should be made before the shipment has been done.

  • What Are Your Returns, Exchange, and Refunds Policy?

Return, replacement, refund policy can be read here

  • Can I Return the Product If It is Not Effective to Me?

We don’t accept returns or refunds for any of the following reasons:

a) Not effective after a short or long-term use
b) Not satisfied with the products
c) Results are NOT the same as with the feedbacks of some consumers
d) Allergies due to natural ingredients found in the product

The seller and the manufacturer of Pretty Tin’s Organics is not personal dermatologist. We aim to provide the best and safe natural products based on the general needs of normal skin and we depend on our judgment based on the feedback of users. We are not familiar with the buyer’s skin type, condition, skin history, or sensitivity and cannot make personal recommendations of any kind to any buyer. We are not liable for refund or replace used products because of negative or damaging results that may be obtained by proper or improper use of our products on any person. Use at your own risk as most of the beauty products in the market. Customers should do a patch test first before using the product.

Though our skincare and health products are organic, it is inevitable that users may be allergic to any of the organic ingredients we used. We advise you to consult your dermatologist, first, before buying the product if you think your skin requires special treatment or attention.